Privacy Policy

1. Introduction

At Vulkan Vegas Online Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you register an account with us, we collect the following personal information:

Full name and date of birth
Email address and phone number
Residential address
Username and password
Payment information (credit card details, e-wallet information)
Identification documents (passport, driver's license, utility bills)
IP address and device information

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

Browser type and version
Operating system
IP address and geolocation data
Pages visited and time spent on our website
Referring website addresses
Device identifiers and mobile network information

2.3 Gaming Activity Information

We collect information about your gaming activities, including:

Games played and betting history
Deposits and withdrawals
Bonus usage and wagering requirements
Account balance and transaction history
Communication with customer support

3. How We Use Your Information

We use your personal information for the following purposes:

To create and manage your account
To process deposits, withdrawals, and other financial transactions
To verify your identity and prevent fraud
To provide customer support and respond to your inquiries
To send you promotional offers, bonuses, and marketing communications (with your consent)
To comply with legal and regulatory requirements
To improve our services and enhance user experience
To detect and prevent problem gambling
To maintain the security and integrity of our platform

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our obligations under the Terms and Conditions
Legal Obligation: To comply with anti-money laundering laws and gambling regulations
Legitimate Interest: To prevent fraud, improve our services, and ensure platform security
Consent: For marketing communications and optional data processing activities

5. Data Sharing and Disclosure

We may share your personal information with the following third parties:

Payment Processors: To facilitate deposits and withdrawals
Game Providers: To provide gaming services
Verification Services: To verify your identity and prevent fraud
Marketing Partners: To send promotional communications (with your consent)
Legal Authorities: When required by law or to protect our legal rights
Service Providers: For hosting, analytics, and customer support services

We ensure that all third parties are bound by confidentiality agreements and comply with applicable data protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality and performance
Prevent fraud and enhance security

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Security

We implement industry-standard security measures to protect your personal information:

SSL encryption for all data transmissions
Secure servers with firewall protection
Regular security audits and vulnerability assessments
Access controls and authentication procedures
Employee training on data protection and security
Secure payment processing systems

While we take reasonable precautions to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory requirements (typically 5-7 years)
Resolve disputes and enforce our agreements
Prevent fraud and abuse

After the retention period expires, we will securely delete or anonymize your personal information.

9. Your Rights

Under applicable data protection laws, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restriction: Limit how we process your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to certain types of data processing
Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact our Data Protection Officer at privacy@vulkanvegas.com.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions by relevant data protection authorities
Binding corporate rules and certification mechanisms

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take immediate steps to delete such information.

12. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, and push notifications about:

New games and features
Bonuses and special offers
Tournaments and competitions
VIP program benefits

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Updating your communication preferences in your account settings
Contacting our customer support team

13. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a prominent notice on our platform

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer: privacy@vulkanvegas.com
Customer Support: support@vulkanvegas.com
Phone: +357-25-654-268
Live Chat: Available 24/7 on our website

16. Supervisory Authority

If you believe that we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

Last Updated: January 2026